Terms & Conditions
Click here to download pdf of CTAR terms and conditions
Coaching Tools and Resources (a service of Incredible Awareness Pty Ltd, Australia – ACN 123 224 608) is a website dedicated to helping coaches and other similar helping professionals find useful and relevant materials that support them to develop themselves, their clients, business and which also has a positive impact on the development of the coaching industry as a whole.
Coaching Tools and Resources hosts, develops and maintains a search portal to connect coaches and others to the tools, resources, forms, multimedia, websites, etc which are related to and/or could be beneficial to the coaching community.
We (Incredible Awareness Pty Ltd) are coaches ourselves and understand the various needs related to Mastery of Self, Mastery of Coaching, Mastery of Business and Mastery of Industry. We use our knowledge and the feedback, questions and ideas from our colleagues, to source what coaches are looking for and to continuously improve our systems to deliver on those needs. We are guided in business by our values including being responsible caretakers of the environment as well as being socially and commercially responsible in all of our activities.
You can read more about our Vision, Mission, Values and Commercial Viability and Sustainability at our website: www.CoachingToolsAndResources.com.
We do not at any time, or in any way, provide advice to our clients/users of our service. Instead we provide links to various resources, including resource documents we create ourselves which include educational information, questions and exercises for our clients/users to consider when exploring their own personal and professional needs.
This follows a very simple coaching model:
- Raise Awareness
- Make Decisions
- Modify Behaviour / Take Action
The part Coaching Tools and Resources plays in this model is to provide information which can help raise the awareness of the client/user.
Any individual who uses these tools and resources for themselves and/or in supporting other individuals, such as in coaching relationships, does so at their own discretion and cannot hold Incredible Awareness Pty Ltd responsible in any way for the outcomes of using these tools.
The user is fully responsible for all of their own choices and actions and indemnifies Incredible Awareness Pty Ltd, its Directors, agents, partners, subcontracting coaches and any other related party of all liability. Incredible Awareness Pty Ltd does not guarantee results in any way, nor will we or any of our Directors or staff ever guarantee results.
RESOURCES ON OUR SITE
Coaching Tools and Resources is committed to ensuring that all of our services, products and information we share is foremost researched, designed and delivered in a manner which has the potential to support others. Our values are focused on giving, being supportive and making a positive difference in the world. We are also dedicated to ensuring that we are at all times ethically demonstrating integrity at all levels. Therefore all sections of our Terms and Conditions are necessary to provide clarity on a number of key points.
All staff at Coaching Tools and Resources contribute to the sourcing of resource materials, tools, forms, website links, articles and other media. Many of our materials are written by us. As a collective, we have a huge range of backgrounds and areas of expertise, and we actively engage in researching information to increase our knowledge, skills and behaviours related to the profession of coaching.
The documents we create often have generic coaching exercises contained within them. We do this because we have learned that when people simply read resource documents like these, but do not engage in any follow-up activity, then they are less likely to do something with the information. Engaging in the coaching exercises we have developed is at the discretion of the client or user and therefore Coaching Tools and Resources cannot be responsible for any outcomes as a result of the client or user’s choices or activities.
We also take great care when sharing information to ensure it is accurate and useful to the best of our abilities.
Coaching Tools and Resources never make any endorsement or recommendation of any websites, books, companies, products or services. Instead, we provide ideas for our clients and users to explore certain websites and resources, so that they can develop their own opinions of the resources. The client or user makes the final assessment as to whether or not the resource is actually useful and relevant to their needs.
We also take no responsibility for the content of any website other than Coaching Tools and Resources. We cannot control the accuracy, security or technical performance of any website other than our own.
Finally, clients and users often recommend websites, tools and resources for us to include at Coaching Tools and Resources. We review and research all recommendations, to the best of our ability, for accuracy and relevancy. We also review all content considered for this site with ethical and moral sensitivity and reasoning based on our many years of experience in the coaching profession. Whilst recognising the potential pitfalls of such a subjective process, we reserve the right not to publish any content we believe would be in appropriate to the vision, mission and values of the Coaching Tools and Resources site and for our coaching profession colleagues.
DISCLAIMERS
Incredible Awareness provides information, tools and resources only, including links to other websites where information, tool and resources could be found. We do not provide advice. We do not guarantee results in any way, nor will we or any of our staff ever guarantee results.
The client and user are fully responsible for all of their own choices and actions. The client indemnifies Incredible Awareness, its Directors, agents, partners, subcontracting coaches and any other relevant party from all liability for loss or damage suffered by any person arising out of the client or user accessing the services of Coaching Tools and Resources.
Without limiting the generality of the preceding paragraph, it is understood by the client and user that in accessing information via the Coaching Tools and Resources website, and through any contact by any means with any of our Directors or staff, they waive and release Incredible Awareness and our staff to the full extent permitted by law from any and all claims relating to the usage of material made available through the service(s) provided. In no event shall Incredible Awareness or any of our staff be liable for any incident or consequential damages resulting from use of the material.
Coaching Tools and Resources makes this material available on the understanding that clients and users exercise their own skill and care with respect to its use. Before relying on the material in any important matter clients and users should carefully evaluate the accuracy, completeness and relevance of the information for their purposes and should obtain appropriate professional advice relevant to their particular circumstances.
The material at this site may include views or recommendations of third parties which do not necessarily reflect the views of the Coaching Tools and Resources team (Incredible Awareness) or indicate its commitment to a particular course of action.
Links to other web sites are inserted for convenience and do not constitute endorsement of material at those sites or any associated organisation, product or service. These external information sources are outside of our control. It is the responsibility of the client and user to make their own decisions about the accuracy, currency, reliability and correctness of the information at those sites.
PRIVACY
Coaching Tools and Resources (a service of Incredible Awareness Pty Ltd, Australia) is committed and dedicated to your privacy. We collect personal information for the purpose of establishing and maintaining membership and client records, including where opted in by the client or user to be included on our e-newsletter mailing list where we inform those on that list of Coaching Tools and Resources updates, activities and relevant information. The information we collect is primarily for the purpose of contacting you and maintaining a relationship with you related to the topic of our site – coaching tools and resources. We may also include financial information related to the payment of services and contributions made to support the maintenance of our website. We consider your privacy a top priority and therefore we maintain and continuously improve our systems and practices to ensure your information is always secure and only accessibly by authorised parties. All of our team are individually committed to your privacy as well. Quality controls are in place at all levels of the organisation with that in mind.
What information we collect – We collect such personal information as name, system username and password, and physical and/or email addresses. When it is provided for the purpose of payment for services of any kind, some financial information is retained for processing the payment and as a record or receipt of payments made, such as would be found on our bank statements and computer systems, including our PayPal account administrative portal. Financial information is not stored anywhere else and is not collected for any other reason.
This information is used – to enable us to maintain client contact details, to email you our newsletter, to maintain records related to your experience with us (compliments, complaints, feedback, recommendations, ratings and comments on the items we post on our site, etc.). Occasionally, we may use the contact details to email special announcements related to the services of Coaching Tools and Resources, and any other reasonable activity related to the primary purpose of collection as stated above.
How your information is collected – The personal information we collect comes directly from our customers. It is provided to us directly from you and only from you via our website, through email communication with us as well as phone calls. We do not buy lists or receive information from any source other than from you directly. If you are on our lists for the www.askacoach.com or www.thewheelsoflife.com lists, we will have contacted you through those lists to advise that we are either adding you to the www.coachingtoolsandresources.com list as we’re combining our lists or we will have contacted you to invite you to sign up on to the new list.
The quality and accuracy of the data we collect is based on the information you provide to us. It is complimented by our in-house processes on data capture. Additionally, we maintain Quality Assurance practices which include regular quality audits of our systems and documentation, including correspondence, for the purpose of ensuring continuous improvement in our service and consistent quality overall.
Incredible Awareness takes every reasonable step to ensure we have captured the information correctly. We are happy to amend the information at any time as required or requested by you, as appropriate.
Who your information is shared with – All personal information we collect remains entirely within the Coaching Tools and Resources secure systems, including PayPal. Incredible Awareness will only provide access to client related information internally to our staff as appropriate to their role and function, such as for the purposes of administration and technical support. All staff members have signed a confidentiality agreement with Incredible Awareness ensuring your privacy is maintained. Your information is not shared with any other individual, institution or organisation, nationally or internationally, at any time without your expressed written permission other than where permitted or required by law.
The management team at Incredible Awareness does review client feedback in both client-identifying and anonymous formats. This is done for the purpose of management responsibility in strategy, quality management systems, customer satisfaction and our commitment to our corporate values and delivering a quality service.
How your information is stored – Your personal information is stored securely to protect it from loss, misuse, unauthorised access, modification or disclosure. Incredible Awareness has implemented technology and security policies, rules and measures to protect the personal information we have under our control from: unauthorised access, improper use, alteration, unlawful or accidental destruction and accidental loss. We will remove personal information from our system where it is no longer required (except where archiving is required).
In reference to our Coaching Tools and Resources website, it is important to comment on the existence of cookies. Cookies are data that is sent by a website each time the user visits the website. A cookie can contain data such as the parts of a website a user has visited or the duration of the user’s visit to the website. The Coaching Tools and Resources websites does use cookies. It is recommended that users set their browsers to identify the presence of cookies and to give them the option of accepting or rejecting them. This privacy principle does not extend beyond the Coaching Tools and Resources website.
When linking to other sites from the Coaching Tools and Resources website we also recommend you read the privacy statement or policy of that site to familiarise yourself with its privacy principles.
Who has access to your information – Only authorised team members of Incredible Awareness or other authorised personnel (such as our technical support team) have access to your personal information and only for activities related to the primary purpose of collection.
You also have the right to access your personal information held by us, as well as to request a copy of that information and to amend it. Should you wish to access this information, please email us through the “Recommend/Contact” page on our website with your request.
Anonymity – All customers of Coaching Tools and Resources have the right to remain anonymous where practicable to do so. For more detailed information, please email us through the “Recommend/Contact” page on our website with your request.
Sensitive Information – Coaching Tools and Resources does not seek to collect any sensitive information from our clients, however from time to time clients and users of the service may include sensitive information in emails they send us.
This sensitive information, as with all information our clients share with us, is held in the strictest confidence by all of our staff. Our security measures protect you from any unauthorised access or use of this information.
How to contact the Incredible Awareness Privacy Officer – Incredible Awareness maintains the role of Privacy Officer as a responsibility of one of the Directors, Noel Posus. Should you have any queries, requests, comment or complaint, you may contact the Privacy Officer through the “Recommend/Contact” page of our website.
REFUNDS
Coaching Tools and Resources (a service of Incredible Awareness Pty Ltd, Australia) is committed and dedicated to ensuring our clients receive the best services possible. We are equally committed to engaging in work which meets all ethical considerations and requirements.
It is the client’s and user’s responsibility to ensure that they have made all necessary enquiries to ensure that the services of Coaching Tools and Resources are suited to their needs.
If a client or user feels a refund is warranted, we simply ask that contact is made with us through the “Recommend/Contact” page of our website with all the appropriate information regarding the purchase and reason a refund is requested. We will respond individually to all requests either via email or phone or both to discuss the opinions, feelings and needs of the client or user; and a decision will be made about how best to approve, partially approve or decline the refund request on a case-by-case basis.
COACHING CODES OF ETHICS
All Directors, employees, associates and subcontractor coaches of Incredible Awareness Pty Ltd and the Coaching Tools and Resources service are required to agree to and sign a copy of our internal Coaching Code of Ethics document which includes agreeing to consistently comply with the Code of Ethics of the International Coach Federation (www.coachfederation.org) and/or the European Coaching Institute (www.europeancoachinginstitute.org) and/or the Australian New Zealand Institute of Coaching (www.anziconline.com).
CONTACT
All questions, comments and/or concerns about these Terms, Conditions and Disclaimers are to be directed to us by using the “Recommend/Contact” page on our website. It is the responsibility of the client and user to seek out clarification regarding any of the content and/or meaning of these terms, conditions and disclaimers prior to agreeing to becoming a member of Coaching Tools and Resources or a before using any of the materials, free or premium, available through this site.